Planning your Chatter Deployment
Step 1: Use Case Definition
- Define the business problem/opportunity to address
- Consider the current landscape when defining the use cases
Step 2: Define the team
- Identify the necessary roles / responsibilities
- Team members should include project roles and ongoing support
Step 3: Change Management
- Communication planning, sponsors and evangelist engagement
- Define user guidelines – do’s and don’ts
4. Training
- Determine adoption campaign and ongoing communication
- Focus on the ‘why’ more the ‘how’
5. Adoption Planning
- Develop an adoption campaign and ongoing communication
- Adoption requires ongoing nurturing that should be planned fro
6. Support/Moderation
- Define the approach for supporting users and moderating use
- Supporting effort will vary based on number and savvy-ness of users
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